Terms & Conditions
Last Updated: 16 July 2026
Welcome
Thank you for choosing Presence Travel. Our aim is to provide every customer with a professional, reliable and comfortable travel experience. These Terms & Conditions explain how bookings are made, how our services operate, and the responsibilities of both Presence Travel and our customers. By requesting a quotation, making a booking or travelling with Presence Travel, you confirm that you have read and accepted these Terms & Conditions.
1. About Presence Travel
Presence Travel is a trading name of FNM Logistic Ltd. Throughout these Terms: "Presence Travel", "we", "our" and "us" refer to FNM Logistic Ltd trading as Presence Travel. "Customer" means the person making the booking. "Passenger" means every person travelling under the booking. "Booking" means a journey confirmed by Presence Travel. "Driver" means the chauffeur providing the service.
2. Our Service
Presence Travel provides pre-booked private chauffeur services, including: Airport Transfers Cruise Terminal Transfers Business Travel Executive Chauffeur Services Long-Distance Travel throughout the UK Selected European journeys We operate strictly by advance booking and do not provide immediate street-hail services.
3. Booking Requests
A booking request is not a confirmed booking. Submitting our enquiry form, sending an email or contacting us by telephone or WhatsApp simply asks us to check availability. No transportation contract exists at this stage.
4. Booking Confirmation
Your booking becomes confirmed only when: we confirm availability; the journey details have been agreed; full payment has been received unless otherwise agreed in writing. Until then, Presence Travel reserves the right to decline or amend any quotation.
5. Customer Responsibilities
To help us provide a reliable service, customers are responsible for ensuring that all booking information is accurate, including: Full name Contact telephone number Email address Pickup address Destination Journey date and time Flight number (where applicable) Cruise details (where applicable) Number of passengers Number of luggage items Child seat requirements Any accessibility requirements Presence Travel cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete information.
6. Quotations
All quotations are based on the information supplied at the time of enquiry. Changes to: pickup location, destination, waiting time, additional stops, passenger numbers, luggage, may result in a revised quotation. Quotations are subject to availability until confirmed.
7. Payment
Unless agreed otherwise in writing: Full payment must be received before the scheduled journey. Payments are processed securely using trusted third-party payment providers. Presence Travel does not store debit or credit card details.
8. Cancellations
More than 24 hours before pickup: Full refund. Less than 24 hours before pickup: No refund. No-show bookings are non-refundable.
9. Flight Monitoring
Where a valid flight number has been provided, Presence Travel will monitor your flight. If your flight is delayed, we will adjust your collection time accordingly where reasonably possible. Flight monitoring is only available when accurate flight information has been supplied.
10. Waiting Time
The following complimentary waiting time is included: Airport arrivals 60 minutes after landing. Cruise terminals 60 minutes after the agreed pickup time. All other collections 15 minutes after the agreed pickup time. After the complimentary period, additional waiting charges may apply. If we cannot contact the customer after the complimentary waiting period, the booking may be treated as a No Show.
11. Route Changes
Customers may request additional stops or route changes during the journey. Where possible these requests will be accommodated. Additional charges may apply.
12. Vehicle
Vehicle photographs shown on our website are representative only. Presence Travel reserves the right to substitute an equivalent or higher-class vehicle where necessary due to maintenance, mechanical issues or circumstances beyond our reasonable control.
13. Child Seats
Child seats are available free of charge upon request, subject to availability. Customers remain responsible for providing accurate information regarding: child's age, approximate weight, seat requirements.
14. Luggage
Customers are responsible for selecting a suitable vehicle based on the number of passengers and luggage. Oversized luggage, bicycles, sports equipment, wheelchairs or similar items should be declared before booking.
15. Animals
Guide and assistance dogs are carried in accordance with applicable law. Other pets must be agreed before the booking.
16. Passenger Conduct
Passengers are expected to behave respectfully towards both the driver and the vehicle. The following are prohibited: Smoking Vaping Illegal drugs Violence Threatening behaviour Harassment Deliberate damage Opening vehicle doors while moving Throwing objects from the vehicle Seat belts must be worn where required by law. The chauffeur's instructions regarding the safe operation of the vehicle must be followed at all times.
17. Refusal or Termination of Service
Presence Travel reserves the right to refuse or terminate a booking where: payment has not been received; passenger behaviour threatens safety; illegal activity is suspected; incorrect booking information has been supplied; luggage exceeds safe limits; the journey would breach licensing conditions or applicable law. Where a journey is terminated because of passenger misconduct, no refund will be due.
18. Vehicle Damage & Cleaning
Customers are responsible for any damage caused by themselves or members of their party. This includes, but is not limited to: damage to seats; carpets; leather upholstery; doors; windows; electronics; trim; bodywork. Where excessive cleaning is required due to food, drink, mud, bodily fluids, smoking, vaping or other contamination, Presence Travel reserves the right to recover the reasonable costs of: professional cleaning; repairs; replacement of damaged items; reasonable vehicle downtime directly resulting from the damage. Evidence may include photographs, CCTV (where fitted), invoices and repair estimates.
19. Lost Property
Passengers should ensure all belongings are removed before leaving the vehicle. Presence Travel cannot accept responsibility for personal belongings left behind. Recovered items will be returned where reasonably possible. Any delivery costs remain the customer's responsibility.
20. Delays
Although every effort is made to arrive on time, Presence Travel cannot be held responsible for delays caused by: traffic congestion; accidents; road closures; severe weather; airport disruption; ferry delays; police incidents; public events; circumstances beyond our reasonable control.
21. Force Majeure
Presence Travel shall not be liable where services cannot be provided due to events outside our reasonable control, including: severe weather; flooding; fire; industrial action; terrorism; government restrictions; war; pandemics; power failures; communication failures.
22. Liability
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded under the laws of England and Wales. Subject to the above, Presence Travel shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.
23. Privacy
Your personal information is processed in accordance with our Privacy Policy.
24. Intellectual Property
All website content, branding, logos, text and photographs remain the property of Presence Travel unless otherwise stated.
25. Complaints
If you are dissatisfied with any aspect of our service, please contact us as soon as reasonably possible. We will investigate all complaints fairly and aim to resolve them promptly.
26. Changes to these Terms
Presence Travel may update these Terms & Conditions from time to time. The latest version will always be published on our website.
27. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.
28. Contact
Presence Travel Trading as FNM Logistic Ltd
Email: hello@presencetravel.co.uk
Telephone: +44 7380242249
Company Number: 11407674
Registered Office: 21 Green Farm Gardens, Portsmouth. PO3 5JD